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Web: "Something has gone wrong" error when searching for artists

bblanchard04
Local Performer

Cant' search, I get this: 

Something has gone wrong. We're working on this issue, and we'll have things back to normal soon.
 
 
I've been getting this for months now!
 
Thanks 
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5 Replies

AdamPandora
Community Manager
Community Manager

@bblanchard04 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.


Adam | Community Moderator
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bblanchard04
Local Performer

I'm listening on a Windows computer, Pandora.com. I can search out an artist, when I click on it, I get a message that says, Something has gone wrong. We're working on this issue, and we'll have things back to normal soon.

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AdamPandora
Community Manager
Community Manager

@bblanchard04 Can you please also confirm what browser you are using? (Ex: Google Chrome, Firefox, etc).

Thanks again!


Adam | Community Moderator
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bblanchard04
Local Performer

Google Chrome

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AdamPandora
Community Manager
Community Manager

Thanks for following up, @bblanchard04.

I moved your post over to the Desktop space since this sounds specific to your computer.

I recommend running through the following troubleshooting steps: Chrome Troubleshooting

Let me know if this resolves the issue for you.


Adam | Community Moderator
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