cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Whitelisted but Still Receiving Ad-Blocker Error

SJO
Local Performer

For some reason Pandora keeps telling me that my ad-blocker (uBlock Origin) is on, which it is.  However Pandora is white listed and I am seeing and hearing all the adds (I verified that the ad-blocker has blocked 0 adds from Pandora).  Technically I have no reason to complain since I am using a free account.  Pandora is able to recognize that I have an ad-blocker installed, but it can't see that the URL has been white listed.  This is an interesting bug.  Not sure who's it is, Pandora's or the ad-blocker's.  Let me know if I am missing something. Though I do not mind the adds from Pandora, the ad-blocker is here to stay, blocking all the other adds (358,073 since mid 2019)

 

mod edit: changed title for clarity

Labels (1)
5 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @SJO. 👋

Looks like you selected the Windows Desktop App as a label for this post.

  • Are you using the desktop app?
  • Also, could you share a screenshot of your whitelisted extensions? 

I'd like to report this to engineering along with your feedback so they can take a look.

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

tweve
Local Performer

I am also a free user. Pandora.com is whitelisted with AdBlock on Chrome. Using the Chrome browser, this works fine. 

I recently installed the Pandora App on Win 10. I found that it's load time was longer than just using another tab on my usually opened Chrome. I experienced the same error msg later when I went to use Pandora using Chrome. 

The problem went away when I uninstalled the App. 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @tweve. 👋

Thanks so much for posting about your experience. 

Sounds like you were having trouble listening from the Pandora Desktop App.

If you're still interested in using the app, feel free to try out these steps to see if it helps with your listening experience.

Let me know if you continue to run into trouble. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

mrwgamer
Local Performer

 I'm using Brave. Adblock Plus is turned off.  Pandora is saying that Adblock is on.

I see no way to fix this. Been using Pandora for some years now, even with Adblock on.
NOT using the app. I go to Pandora.com.

 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @mrwgamer. 👋

Thanks so much for posting about this. Unfortunately, Brave isn't a supported browser. You can find the Web Minimum Specifications in this post.  In the meantime, some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature: 

Hope this helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos