Win 11 Desktop App Stops Playing

[DogNaught]

In Win 11 with the desktop app installed I have been having trouble with the app playing one or two songs and then pausing. I can restart by clicking play. This problem is intermittent with no apparent cause. 

I have tried restarting the app, restarting the computer, swearing at it ....... nothing seems to help

Any other suggestions?

[gregcockerham]

Same on my Laptop (Windows 11). I am paying monthly for this. Makes me want to switch to another service. 

[MariaPandora]

Hi @DogNaught @gregcockerham,  thanks for posting.

I'm sorry for the trouble both of you are having with Pandora on your laptops.

@gregcockerham , just to confirm, are you also experiencing this on the desktop app?

To both of you, can you please tell me what happens when you open your Pandora on a browser? Do you experience the same problem?

That said, if you're having trouble with the Pandora app, we recommend first resetting the app's data. If that doesn't help, you can Uninstall and Reinstall it. Either way, we'll keep track of your profile and collection for you.

To reset the app:
Open the Help menu. Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help followed by Reset App Data.

To uninstall and reinstall the app:

1. Locate Pandora in your Start Menu.
2. Right-click to reveal an additional menu. Select Uninstall.
3. Select Pandora from the list and confirm by selecting Uninstall again.
4. Search for Pandora in the Windows Store on your device.
5. Click Get to re-install the app.

Please note: downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than the credentials on your Pandora account.

[DogNaught]

I have had no issues with the browser version, been running both today, the freezing is consistent in the app. 

Just reset app per instructions, will continue to test for a solution.

Prefer that the app would work, full value for the dollar and all .......

[MariaPandora]

Thanks @DogNaught ,

I have passed your experience and info with the corresponding team for further investigation.

Please keep an eye on this thread for any updates and let us know if you notice anything else.