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Please Pandora! I'm about to cancel my service because I have to reconcile my business CC every month and deal with this. This is not a big ask. Thank you.
There is a clear need for emailed printable receipts. I spent 1/2 hour today trying to find where this is in my account preferences followed by more time with customer service. Apparently it is not an option. How is it that you can send an email notifying me that my subscription will renew and be charged to my credit card, but you cannot provide a receipt? Maybe it's too simple and obvious?
I don't understand why you can automatically take my money yet you can't provide me with a receipt without contacting you. Pandora......I love all other aspects of your service. Why can't you be like every other music service provider I have and enable a "feature" so I can pull my own invoice....just as easily as you pull my cash.
I guess Pandora doesn't want businesses to use their services because for a business you need receipts for every single penny spent. Any business owner who has ever been audited can attest for to this. I have never seen any place of business online or otherwise who wont provide receipts for money spent and services rendered. Pandora has a great product, platform, and brand, but not offering a simple receipt gives an impression of lack of basic infrastructure. I know this seems harsh, but I'm tried of writing an expense explanation for our accountant each month for just a internet radio service.
I actually "need" a receipt to satisfy the expense for my company. Not having one is a mess of paperwork and explanations, so much so, I may need to terminate my account and move to a streaming service that provides one for accountability reasons.
