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Someone else listening - Show what other device is being used

Someone else listening - Show what other device is being used

overthemoon
Opening Act
Status: Open Ideas

Please add a functionality that tells us what other device is being used when you display the error that "Someone else is listening."

This would help prevent the freak out moment that some unauthorized user has hacked my account, and possibly my payment information, by actually seeing what device is being used. I never really know if I need to secure the account or if it's just my family using the Alexa at home.

With that in mind, you might consider giving us the ability to forcefully log out all devices on the account via Settings menu as I've seen with other streaming services.

362 Comments
HughKnowWho
Local Performer

I wholeheartedly endorse this suggestion. This afternoon I got the "Someone else is using your account" message, and as I am the only one who ever uses it and 99.9% of my use is on one device, so at best the message is of dubious veracity. If someone has hacked the account, I should at least be able to see what devices are associated so I can kill the interlopers.

jeremy250
Local Performer

bump bump bump.  Please do this

AdamPandora
Moderator
Moderator

@HughKnowWho Since it sounds like you are running into issues with an unauthorized user, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

You will now need to change your password to something new as well.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

WickedBastid
Local Performer

Why is this still not a feature, 2 and a half years later? It's something nearly all other streaming services offer.

I ask that question somewhat facetiously - I used to handle Idea requests for a SaaS company, and I know that Dev/Product teams are pushed to work on new money-making features vs. fixing glaring issues with their product. Good old capitalism putting money first, and customers last.

WickedBastid
Local Performer

Why is this still not an option, 2 and a half years later?

And why was my previous comment deleted as "spam?" It was not spam. It was a comment on how SaaS companies operate, from direct experience. I was a Community admin who handled Ideas that were largely ignored, despite our most loyal customers constantly screaming about them for literally years.

Do better, mods. It's okay, even necessary, for negative feedback to exist in your community.

Chickenhawk
Local Performer

This has been an ongoing issue for years already. Sometimes it resolves for a stint of time. But always ends up being an issue again. I pay for premium services, and I'm paying for someone else to be on my account against my will. It sure would be nice to be able to enjoy the services I pay for, without someone else butting in. Please fix this issue. 

blackbox
Local Performer

Please add this. I recently logging into pandora at a rental and didn't sign out when I left. It's insane I'm not able to remove this device from my account remotely.

AdamPandora
Moderator
Moderator

@blackbox Since it sounds like you are running into issues with an unauthorized user, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

You will now need to change your password to something new as well.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

Clybourn69
Local Performer

I agree that this would be very helpful and would improve the overall quality of the service

metsouthdesign
Local Performer

I have now cancelled my Pandora subscription because of their disinterest in/inability to address this issue and switched to Apple Music.