Cannot add songs to my playlist

[naustin]

I am a Premium subscriber and have been having problems adding songs to my playlist.  When I try and add a song it does not bring up the list I want to add it to.  Any suggestions.

[AdamPandora]

@naustin Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing when none of your playlists appear in the list?

Thanks for working with me on this. 🤝

[jessmail356]

I don't even see the option to add songs to my playlist anymore.

[AdamPandora]

@jessmail356 To clarify, it looks like the example you are showing in your screenshot is a podcast episode - you won't actually be able to add podcast episodes to a customized playlist.

What is the name of another track/artist you are unable to add to a playlist?

Let me know.

[billg1821]

I have tried on both chrome and Edge and having the same problem I am a Premium Member as well.

[AdamPandora]

@billg1821 I'm showing your account is upgraded to Pandora Plus - not Pandora Premium.

If you'd like to upgrade to Pandora Premium so you can have access to creating customized playlists, you can do so here.

Hope this helps!

[billg1821]

Hi Adam,

My apologies. I just confused the two memberships, but Plus is fine. However, I am still not able to add songs and I believe the Plus membership allows you to do so. I had signed up for the free trial yesterday planning to pay for it after the trial was over. I was allowed to add songs for like ½ hour and then it topped again.

*stopped not topped.

[AdamPandora]

@billg1821 The ability to collect songs and play music on demand is only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to add specific songs to your collection.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread: Content disappears when Premium Access ends

Hope this helps!

[billg1821]

So, the free sessions only last 30 minutes? If I purchase Premium, will I be assured I can add songs/albums at will?

-Bill

[AdamPandora]

@billg1821 Yes - while the timing of the Premium Sessions that you activate vary, if you were to upgrade to Pandora Premium, you'd be able to add songs/albums at will.

Hope this helps clarify.