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Collected stations keep being removed

bo_beer
Local Performer

Why does my collected stations keep being removed from my account?

 

Moderator edit: edited title for clarity

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3 Replies

AdamPandora
Community Manager
Community Manager

@bo_beer Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Thanks for your help with this. 

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fats2drv
Local Performer

I am on windows and the website. free listener. I put in Christmas stations and they show collected when I look at them, but the are not in the collected stations.

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AdamPandora
Community Manager
Community Manager

@fats2drv Can you please send me some screenshots of what you are seeing?

I'd like to see screenshots of:

  • the station showing that it is collected
  • your collection where that station is missing

Thanks for working with me on this. 🤝

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