Error message when listening to Thumbprint Radio

[aeon3100]

I was listening to my thumbprint radio yesterday and when I swapped to another song and tried to go back to thumbprint radio it keeps telling me the station is not available.

 

[knittingpaws]

I'm trying to play my thumbprint radio but keep getting an error message that says it's not currently available. I've marked hundreds of songs with a thumbs up and have a few playlists set up. I'm using a Motorola phone. 

[AdamPandora]

@knittingpaws I've taken a look at your account, and I think you're seeing that message pop up as a result of a very high number of Thumbed down tracks on your Thumbprint Radio station:

Thumbed down tracks narrow down the song pool and can lead to the error message you are seeing. Thumbed up tracks, on the other hand, act like seeds that inspire similar music to play.

To fix the error, you'll need to remove some Thumb Down ratings and continue to Thumb Up those songs that really stand out. Balancing your Thumb ratings can help you tune your stations as you desire.

Hope this helps.

[datchoia751]

Well as u know that curtain phones have it to where u can not
download curtain radios station well that is sometimes the case's so when u
want to listen to a radio always make it say( in app )cause it might not
work .if it not compatible with your phone also.

[aeon3100]

It has nothing to do with my phone, it's has worked on this phone for over a year and only just stopped the other day after I switched away from the station.

[aeon3100]

Thumbprint radio won't even work when I use my computer.

[AdamPandora]

@aeon3100 I have created a ticket with our engineering team so they can help look into this further.

Thanks for your patience in the meantime!

[Jb08]

I have the same problem all of a sudden. 

[AdamPandora]

@Jb08 Can you please send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

[Jb08]

 

This began about a week ago. Thanks for you help. 

[AdamPandora]

Thanks for following up, @Jb08.

I've taken a look at your account, and I think you're seeing that message pop up as a result of a very high number of Thumbed down tracks on your Thumbprint Radio station:

Thumbed down tracks narrow down the song pool and can lead to the error message you are seeing. Thumbed up tracks, on the other hand, act like seeds that inspire similar music to play.

To fix the error, you'll need to remove some Thumb Down ratings and continue to Thumb Up those songs that really stand out. Balancing your Thumb ratings can help you tune your stations as you desire.

Hope this helps.

[Jb08]

Thanks for the suggestion. It’s not letting me delete my thumbs down songs. I go through the motion of doing it, the songs delete, then I get a pop up that says “unable to delete..try again or cancel”. 

[AdamPandora]

@Jb08 Sorry to hear that - can you please send me an additional screenshot of that error you are seeing?

Also, it may help to try removing to those Thumbs Down ratings from a computer instead.

Let me know if the same error message pops up there as well.

[knittingpaws]

I got rid of my thumb downs but the station still won't play

[AdamPandora]

Thanks for trying that out, @knittingpaws.

I've gone ahead and added your feedback to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

[clskinny]

My thumbs up playlist stopped working again.  I can't access it via the android app or PC and just get a generic error

"We're sorry, but we can't find any more music to play on your station right now. Try switching stations."

[AdamPandora]

@clskinny I moved your post over to this existing thread: Error message when listening to Thumbprint Radio

Our engineering team is aware of this issue and are working on it. I've gone ahead and added your feedback to the ticket we have open with them as they continue to investigate.

Thanks for your patience in the meantime!

[Jb08]

Sorry Adam, I just saw your reply. I’ll try deleting from a computer and see if that works. I’ve been able to sporadically use Thumbprint radio this week but the same error is now randomly happening on other stations.  I’ll use your suggestion on all stations and see if that helps. Thanks again!

[AdamPandora]

Sounds good, @Jb08.

Keep me posted on if that resolves the issue for you. 

[aeon3100]

I still can't access my thumbprint radio and it's been weeks.