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Explicit Content filter is not working

Catalinam
Local Performer

Hello! I am experiencing the same issues. In my settings, I do not allow explicit content, yet it still plays. Definitely not my favorite since my 10 year old listens from my account.

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92 Replies

GameDesignDude
Local Performer

Hi,

I set my account to no explicit lyrics but lately found my songs playing explicit and not clean.

Has something changed that I am unaware of?

Kind regards,

Derek

0 Kudos

GeraldPandora
Moderator
Moderator

Hi @GameDesignDude thanks for reaching out and sorry for any trouble.

I've moved your post to an existing thread called Explicit Content filter is not working.


Please check out our Accepted Solution on why you might be hearing some explicit content on your account, as this might explain the reason why you might encounter these situations.

If that's not the case, can you give me a little more feedback so we can take a look into this?

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

kaneslivia
Local Performer

This does not work. Pandora is completely failing here.

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AdamPandora
Moderator
Moderator

@kaneslivia To clarify, are explicit tracks still playing on your collected stations even after enabling your explicit filter?

If so, can you please do me a favor and send a screenshot of the next explicit track that plays on one of your stations?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ASXLTMYJ
Local Performer

My 4 year old daughter knows the F word now.   

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AdamPandora
Moderator
Moderator

@ASXLTMYJ I'm happy to help look into this further.

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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FrostLab
Opening Act

 

  • The device you are using to stream Pandora: Samsung Galaxy Note 9
  • The name of the station where this occurred: Favorite Singalongs
  • The name(s) of the artist(s): "Brian McKnight" & "David Ryan Harris"
  • The title(s) of the explicit track(s): "Every Time You Go Away" & "Strong Enough" respectively
  • Confirmation that you were able to give the explicit track(s) a Thumbs down: Yes, despite one of the screenshots not showing it(taken before thumbing it down)
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?: As can be seen in the screenshots, this was in "My Station" mode.

 

...give a... WHAT?...give a... WHAT?Brian says "I don't give a..." 'D' in his song

 

...not my...  WHAT hole?...not my... WHAT hole?David says "I'm not your..." 'A-hole' in his

This is considered profanity.  Since we do not have a "profanity filter," I expected this "Explicit Content Filter" to do the same job.  If I'm somehow wrong to believe that such should be filtered out, then I assume such language would be welcome here in the forum as well, no?(I'm pretty sure we can agree that such would result in "Guideline Violations)

 

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M0678morgan
Local Performer

I don't seem to be able to attach a picture. The song with explicit lyrics was "Necessary Evil" by Body Count. I found this thread a few days ago because I had noticed the same problem. This is the first one since then that came through uncensored. 

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AdamPandora
Moderator
Moderator

@M0678morgan I've escalated your feedback to our curation team so they can further investigate.

Thanks for reporting!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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aczj12
Local Performer

I'm having issues with my daughters Alexa playing explicit content from Pandora. I have the filter on and I've thumbs downed inappropriate songs/comedy. 

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AdamPandora
Moderator
Moderator

@aczj12 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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not1iwant
Local Performer

I need help also. I too have the filter for Explicit lyrics turned off and I keep hearing the "F" and "S" words on channels that it should be easy to keep off. I am not listening to rap, more like EDM. This is very uncool. I don't pay to have my family hear this and will cancel if need be.

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AdamPandora
Moderator
Moderator

@not1iwant The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos