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Explicit Content filter is not working

Catalinam
Local Performer

Hello! I am experiencing the same issues. In my settings, I do not allow explicit content, yet it still plays. Definitely not my favorite since my 10 year old listens from my account.

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1 Solution

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AdamPandora
Moderator
Moderator

Pandora Update 06/14/21:

Hi everyone! 👋🏽

Something to keep in mind is that the explicit filter removes explicit language but not content on your stations. This means that you still may encounter adult themes and situations.

It can also be confusing because we will swap the "clean" audio for the explicit version when the filter is turned on, but it will still show the album art of the original album (which may show as "explicit"). So you will see the artwork with the parental advisory label, but you're hearing the edited version of the song. Also, some radio edits are very brief, so you may end up hearing the first and last part of a word which can often sound explicit.

Lastly, the explicit filter will only apply to your stations; it doesn't apply to podcasts or any on-demand content. You can identify podcasts or songs with explicit language by a red "E" label in the episode/song title.

+++++++++++++++++++++++++

If that isn't what's happening, can you give me a little more feedback so we can take a look into this?

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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36 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Catalinam. 👋

I moved your post over to this existing thread to keep the community space organized:  Explicit Content filter is not working

The next time this happens, can you please follow up with the requested info below?

  • The device you are using to stream Pandora
  • The name of the station where this occurred
  • The name(s) of the artist(s)
  • The title(s) of the explicit track(s)
  • Were you able to give the track(s) a Thumbs down?
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?
  • Can you please provide me with a screenshot of the next explicit track that plays on your station?

Appreciate your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

sunnyca
Local Performer

Similar question here:

i have explicit content turned off in my settings. I am using iOS. I want to play radio edit versions of hip-hop songs that I hear on the radio and therefore are the “clean” or censored version. But when I play Post Malone radio, for example, songs by many artists come on using the F word and the N word, and much more. Can you help me?

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AlyssaPandora
Moderator
Moderator

Hi there, @sunnyca. 👋

I've taken a look at your account, and I do see that you have your explicit filter set to off (for clean / censored tunes only). I moved your post over to this existing thread to keep everything organized: Explicit Content filter is not working

When you adjust your explicit filter, it applies to your entire account. Thanks so much for reporting this on the Pandora Community. In the meantime, please check out my post about this here with the requested info, so we can share this with the appropriate team on your behalf.

We appreciate your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

dudeman
Local Performer

Explicit content is playing for me also even though explicit content is set to off on my account. 

  • The device you are using to stream Pandora- Chrome browser
  • The name of the station where this occurred- auto play after selecting one song
  • The name(s) of the artist(s)- Everlast
  • The title(s) of the explicit track(s)- What It's Like
  • Were you able to give the track(s) a Thumbs down?- didn't think to do this
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?- no
  • Can you please provide me with a screenshot of the next explicit track that plays on your station?-  sure
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imjhoskins
Local Performer

Suddenly today, songs have been playing on my stations with explicit lyrics while the setting is turned off to not allow. These stations have been set up for a long time and have been filtering up until today. Any suggestions on what to do?

One thing to add, if I go back to my history and play the song again, it filters.

mod edit: format

juliusg
Local Performer

Having this same issue. On Android.

I pick a clean version song, skip and the next song(s) are all explicit. Worked fine before today.

 

Update: Going to a song and starting radio from that song restores the previous behaviour.

I also noticed my account had 100 stations out of 100 so this is possible a reason. New stations aren't started automatically when the currently playing song comes to an end.

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Gonzalezto5000
Local Performer

I’m having the same issue. Can’t even listen to my playlist. 

Running on iOS

mod edit: format
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Veryangry
Local Performer

https://drive.google.com/file/d/12gvfzWf2EMNGIVURopvC0uAexF_Ooomi/view?usp=drivesdk 

my explicit content is turned off

still get played explicit songs 

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AlyssaPandora
Moderator
Moderator

Hi, @Veryangry @Gonzalezto5000 @juliusg @imjhoskins @sunnyca. 👋

Sorry to hear that you're having trouble with your explicit filters. I've created an internal ticket with our engineering team and I'll need the information requested below to report this accurately on your behalf.

If you haven't already, could you share a few more details about what you're experiencing?

  • Is this happening on certain stations or all of your stations?
  • Could you provide the exact names of the stations you're noticing this happen with?
  • Are you giving a Thumbs Down 👎to the songs with explicit content?
  • The devices you are using to stream Pandora
  • The name of the station where this occurred
  • The name(s) of the artist(s)
  • The title(s) of the explicit track(s)
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?

++

@juliusg You mentioned picking a song to listen to on-demand. Once the song is over, you go into "Auto-Play" correct? Then, the explicit content starts playing? 

Also, this issue occurs when you start a station from said song.

Let me know as I'd like to report all of this information over to our engineering team. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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juliusg
Local Performer

@AlyssaPandora 

Yes the issue happens with Auto-Play.

It does not happen when I start a station from the song. It seems that previously when you pressed play a station was started automatically, but now that doesn't happen.

So I guess we need an Auto-Play Filter or For the Play button to start a "station" automatically for those who have the filter enabled.

AlyssaPandora
Moderator
Moderator

@juliusg Thanks for getting back to me so quickly. I've reported all of the info you've provided to our engineers so they can investigate. Appreciate your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Keilynw
Local Performer

I am experiencing the same issue. I have “Allow explicit content” set to off and it still plays explicit content when in auto play. Like previously stated it generally happens after playing a hip hop song that I picked and after the song ends, goes into auto play. Please fix this

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squad00
Local Performer

Same issue here on my sons account. Please help. I’m about to cancel our family subscription. Please help!

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dudeman
Local Performer

Same here. Explicit content will arrive sometimes after auto-play starts mixing in new songs when a playlist or single song selection ends.

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rdm
Local Performer

Just plain not cool.  My kids listen to Pandora and the filter absolutely **ahem**.  Unless my gauge of what explicit is and I don’t think it is.  Fix this Pandora immediately.  There should also be an option to set certain stations as explicit and others as not.  Not the blanket approach.  I want explicit but I have stations my kids listen to that I don’t want them hearing it and don’t want to flip the explicit filter back and forth constantly.  The first part is most important, get the filter to work in the first place!  Cant be that hard, FM and XM got it right.  Keep your customers

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AlyssaPandora
Moderator
Moderator

Hi, @rdm @Catalinam. 👋

Nice to see you around the community space. We have an internal ticket open for this issue. Our engineering team is currently investigating. 

So that I can report your experience accurately, could you please share a few more details about what you're experiencing?

  • Is this happening on certain stations or all of your stations?
  • Could you provide the exact names of the stations you're noticing this happen with?
  • Are you giving a Thumbs Down 👎to the songs with explicit content?
  • The devices you are using to stream Pandora
  • The name of the station where this occurred
  • The name(s) of the artist(s)
  • The title(s) of the explicit track(s)
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?

++

@squad00 Since this impacting an account under a different email address, someone from our User Support team will reach out to you in order to gather more details about that account. Please keep an eye out for their message.

++

@rdm Looks like your filter is currently set to allow explicit content. Based on your original message, it sounds like you switch back and forth between the filter depending on the current audience. If this is happening while your filter is enabled, I'd like to gather the info request above in order to share this with our engineering team ASAP.

If you'd like to see an explicit filter on a station by station basis, I would recommend creating a feature request here. While this is not currently a feature, other listeners may be interested in this option, and it'll give them an opportunity to upvote that request.

++

@dudeman Thanks so much for reporting the AutoPlay issue with explicit content. I've shared this info with our engineering team to look into. 👍

Thanks so much everyone for your help with this. 🤝

Alyssa | Community Moderator

Let's talk music in Community Chat

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Afterword
Underground

It was happening a lot. Happening still. This was on my Wordio station.

Screenshot (478).png

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AlyssaPandora
Moderator
Moderator

Hi there, @Afterword. 👋

Thanks for sharing that screenshot. I have reported this information over to our engineering team for your specific account.

We appreciate your patience while they investigate. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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dave3833
Local Performer

Pandora often misses explicit lyrics in songs.

I have it set because my kids listen to my account.

Here is one:

https://www.pandora.com/artist/lyrics/hyper-crush/vertigo/rage/TRvVgn6zc2qvkhw

 

 

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