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Explicit Content filter is not working

Catalinam
Local Performer

Hello! I am experiencing the same issues. In my settings, I do not allow explicit content, yet it still plays. Definitely not my favorite since my 10 year old listens from my account.

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75 Replies

AdamPandora
Moderator
Moderator

@LilMissWalker The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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allisonmrein
Local Performer

what a joke... I set up an account for my daughter... turn off explicit  content...

 

Search for 'NWA' ' **ahem** the police' and it plays just fine.  Now those songs are in the search history.  Thanks.  VERY bummed that something so obvious can't be filtered.

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AdamPandora
Moderator
Moderator

@allisonmrein The explicit filter will only apply to songs that play on your stations; it doesn't apply to playlists you create, or those created for you by Pandora. Also, It doesn't apply to podcasts.

When you're curating playlists or searching for podcasts, you can identify explicit tracks by a red "E" label. To keep explicit songs or podcasts from your collection, avoid adding those with that label.

Hope this helps explain!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Bcricket
Local Performer

My Pandora will not allow me to turn off explicit music as well and it is a radio station that I am listening to. It is the top R&B and hip-hop hits station. What is wrong with my account? 

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AdamPandora
Moderator
Moderator

@Bcricket Just to clarify, the explicit filter will only apply to your radio stations. I noticed that you've recently activated a premium session. While in this premium session if a listener searches for songs or albums, they'll be able to choose from both explicit and clean tracks.

If that doesn't describe your situation, the next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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laigaiem
Local Performer
  • The device you are using to stream Pandora: Chrome browser on Windows
  • The name of the station where this occurred: 1st Spring '22, 2nd Spring '22, 3rd Spring '22, 5th Spring '22, 6th Spring '22, 7th Spring '22 (aka, all the stations I created for my students)
  • The name(s) of the artist(s): MO3, Jnr Choi, Rod Wave, 2Pac, CJ, Icona Pop, Money Man, MEgan Thee Stallion, DaBaby, Kevin Gates, Cardi B, Vundabar, OMB Peezy, 21 Savage, DRAM, Pop Smoke, Meek Mill, Future, Famous Dex, YoungBoy Never Broke Again, Doja Cat, G Herbo, and others.
  • The title(s) of the explicit track(s): Self Control, DRAWS, Like That (feat. Gucci Mane), High Speed, Level I Want to Reach, What You Know Bout Love, Sharing Locations (feat. Lil Baby & Lil Durk), Who Gon Stop Me, Life is Good (feat. Drake), PICK IT UP (feat. A$AP Rocky), Love is Blind, Bank Account, Broccoli (feat. Lil Yachty), and so on.
  • Confirmation that you were able to give the explicit track(s) a Thumbs down: Yep. They're all listed as Thumbed Down tracks with the lovely red E out next to them to make it clear that I thumbed down the explicit versions.
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?: Mostly no, though I did try the Crowd Faves option to see if that would help. It did not help.
  • A screenshot of the explicit track that plays on your station: There are dozens. I'm not taking dozens of screenshots.

    If this issue isn't fixed, I will have to cancel my Premium membership. I only have it so that I can have fine-tune control over these stations for my classes.
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HellandA
Local Performer
Haha they wont fix anything! Ive talked to them so meny times anoudt this!
They only fixed one song and had the audacity to tell me im not hearing it
right 😤 lol good luck if anyone figures out how to fix it let me know.
They told me its impossible to have a filter on songs i put on my thumbs up
list or any that i save. Its so stupid.
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AdamPandora
Moderator
Moderator

@laigaiem Thanks for the detailed reply.

Explicit tracks playing on your stations:

I have created a ticket with our engineering team so they can help look into this further.

Thanks for your patience in the meantime!

+++++++++++++++++++++++++

Streaming Pandora in a school setting:

As a general rule, any time you play music in a public place, you must have the proper licenses and pay the required royalties. This license requirement helps fairly compensate artists, authors, composers, publishers and other rightholders. Pandora is only authorized to grant you a license to use the Pandora service for personal non-commercial purposes, as stated in our terms of use.

However, under the U.S. Copyright Act, the performance or display of a work by instructors or pupils in the course of face-to-face teaching activities of a nonprofit educational institution may, in certain, limited circumstances, be exempt from certain license requirements. You should consult the venue in which you are speaking, the institution which is conducting or sponsoring the conference or workshop, or your own attorney for advice on whether your use of the Pandora service might qualify under this or some other exception to the licensing requirements of the U.S. Copyright Act.

Use of Pandora in a commercial setting is also available via hardware sold by Mood Media. To learn more about this or to sign up, please visit their website.

Adam | Community Moderator

Let's share music in the Music + Podcasts

shellyzart
Underground

Mine is off, and a lot more cuss words are coming through as well. I use my account in my classroom and it is becoming an issue where we may not be allowed to listen to music 😞

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AdamPandora
Moderator
Moderator

@shellyzart I moved your post over to this existing thread: Explicit Content filter is not working

Explicit tracks playing on your stations:

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

+++++++++++++++++++++++++

Playing Pandora in a classroom setting:

As a general rule, any time you play music in a public place, you must have the proper licenses and pay the required royalties. This license requirement helps fairly compensate artists, authors, composers, publishers and other rightholders. Pandora is only authorized to grant you a license to use the Pandora service for personal non-commercial purposes, as stated in our terms of use.

However, under the U.S. Copyright Act, the performance or display of a work by instructors or pupils in the course of face-to-face teaching activities of a nonprofit educational institution may, in certain, limited circumstances, be exempt from certain license requirements. You should consult the venue in which you are speaking, the institution which is conducting or sponsoring the conference or workshop, or your own attorney for advice on whether your use of the Pandora service might qualify under this or some other exception to the licensing requirements of the U.S. Copyright Act.

Use of Pandora in a commercial setting is also available via hardware sold by Mood Media. To learn more about this or to sign up, please visit their website.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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bizzoffice
Local Performer

We have an account that we use in the office at work, and it still plays explicit songs despite the account being set to filter out explicit songs.

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AdamPandora
Moderator
Moderator

@bizzoffice I moved your post over to this existing thread: Explicit Content filter is not working

Explicit tracks playing on your stations:

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

+++++++++++++++++++++++++

Playing Pandora in an office setting:

It sounds like you're using Pandora to play music in a public setting (which is not considered personal use).

If so, we have a solution for you. Pandora is available and optimized for use in settings like these through Mood Media, with features like unlimited listening, no advertising, and a media player that can connect to your existing sound system.

Additionally, due to the terms of our music licenses, the consumer version of the Pandora service (including Pandora Plus and Pandora Premium) cannot legally be used to play music in a commercial or public setting. Any Pandora listening that isn't personal and private, even for non-profit or tax exempt organizations, must be properly licensed through Mood Media, which fairly compensates artists, authors, composers, publishers and other rightsholders.

Use of Pandora in these settings is available only via hardware sold by Mood Media. To learn more or sign up, click here.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Soundmn_2
Local Performer

Samsung S9

AfterLife 

Song by Five Finger Death Punch

My Hard Rock - Clean

Yes, thumbs down

My Station

Screen cap Https://ibb.co/VwdHKvf

"You'd cut your nose off just to spite your f***in' face, ah
That's who you are (that's who you are)" 

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AdamPandora
Moderator
Moderator

@Soundmn_2 Thank you for reporting this!

Adam | Community Moderator

Let's share music in the Music + Podcasts

Aleyano
Local Performer

This is happening to me in Jun 2022. Please fix this? 

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AlyssaPandora
Moderator
Moderator

Hey there, @Aleyano. 👋

Thanks for posting on this thread, and I'm sorry to hear that you're having trouble with your explicit filter. I'd like to report this on your behalf.

Explicit tracks playing on your stations:

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

We appreciate your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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