Explicit content still plays with filter enabled

[RagnerTheHiker]

I have had many songs with explicit content start playing and I have found it verry annoying. In my settings I have it set to not allow explicit content. I have also thumbed down every song with that content. Pandora I ask that you fix this and make the filter much better. Thank you for your time.

Have a fantastically awesome day.

I play Pandora while listening to it with my siblings who are all younger than me. I would appreciate it if I do not have to monitor the songs. 

Moderator Edit: Edited title for clarity

[AdamPandora]

@RagnerTheHiker Sorry to hear explicit tracks are making their way into your stations despite having the explicit filter enabled.

I'm happy to help look into this further.

Can you please let me know:

• the name of the explicit tracks/artists that played
• the name of the station they played on
• the approximate date/time they played on your station

Thank you for working with me on this.

[RagnerTheHiker]

I deleted the station that they were coming up on. The station was based of Tommee Profitt, Ruelle, Svrcina, Phidel, NF. 

I created another station similar to the one I deleted a couple of days ago that has had a couple of the explicit songs like Tear me down by Joyner Lucas and another song Last Resort by Papa Roach.

The songs the had explicit content played last week (as for the specific days I do not know) for the new station. The deleted station started out clean but over time more and more explicit songs came up to the point that it was getting pretty annoying. 

Why do explicit songs keep coming up?

Thank you for helping @AdamPandora 

[AdamPandora]

@RagnerTheHiker I appreciate you taking the time to share those details — I understand how frustrating it is to keep hearing explicit tracks when you’ve enabled the filter.

The examples you provided are helpful, thank you. To take a closer look and determine what’s happening here, we’ll need to review a few more recent instances directly from your listening activity.

If you continue to hear explicit songs on your station, please make note of the following and send it over to us:

• The name of the track and artist
• The station it played on
• The approximate date and time it played

We review these situations on a case-by-case basis, so having a few specific examples will help us check whether there may be an issue with those individual tracks or how they’re being filtered.

Thanks again for your help with this — I know it’s not ideal, and I appreciate you sticking with us while we investigate.

[RagnerTheHiker]

Thank you @AdamPandora I will.

[RagnerTheHiker]

Hello @AdamPandora!

This explicit song came up on my station at 11:15 mountain time. The song is Far Alone by G-Eazy 

I thumbed down the song.

[AdamPandora · Accepted solution]

@RagnerTheHiker Thanks so much for flagging this — I can definitely see how that would be confusing.

I took a closer look at the example you shared, and it appears you were actually hearing the clean/edited version of the track. That said, the album art shown on the Now Playing screen was from the original (explicit) release, which can understandably make it seem like the filter isn’t working as expected.

This can be confusing because we will swap the "clean" audio for the explicit version when the filter is turned on, but it will still show the album art of the original album (which may show as "explicit"). So you will see the artwork with the parental advisory label, but you're hearing the edited version of the song. Also, some radio edits are very brief, so you may end up hearing the first and last part of a word which can often sound explicit.

That said, your feedback about the album art mismatch is completely valid — I’ve shared this with our team so they’re aware of how this experience can be misleading.

Really appreciate you taking the time to call this out!

[RagnerTheHiker]

Thank you @AdamPandora.

Maybe there could be a filter to not play songs that a cleaned up like you mentioned.

[RagnerTheHiker]

@GenyaRaspberry If you look at the comments on this post you will see under every comment there is a button to accept that comment as a solution. Anyone can click it. 

For instance, I made this post looking for help and @AdamPandora helped me so I can accept his comment as a solution. 

[GenyaRaspberry]

OHHH! That makes much more sense thank you so much

[RagnerTheHiker]

No problem!

[GenyaRaspberry]

😊😊 this is very helpful to me. Very grateful to you!!

[RagnerTheHiker]

If you look I will now be accepting @AdamPandora comment!

[GenyaRaspberry]

Yea the notification popped up and it's green

[RagnerTheHiker]

With being here for several months, I have learned a lot about the Community.

[GenyaRaspberry]

That would make sense. I haven't been here as long as you most likely, so this was very helpful 😊