Lost collection

[Nicktruelove]

Sis-in-law bought me a subscription, even though I’ve had free pandora for over a decade, and the app had me log out and back in. After logging back in I had lost almost all of my channels.  

[TannerPandora · Accepted solution]

Hi @Nicktruelove 

Welcome to community!

I took a closer look at the Pandora account associated with your community profile. I see 11 stations, with the last station being added back in 2018. Additionally, it looks like the last device associated with the account (other than a log in recently) was an Android from 2011.

If this doesn't sound right, then most likely you have a second Pandora account under a different email address.

I'm going to escalate your post to our Care Team so they can further assist you and gather additional details to help. The Care team will reach out via the email associated with this community profile. Please be on the look out for their reply.

Thanks for your patience in the meantime.