Lost my music collection

[richardcpiper]

You bozos trashed my collection, built up over 5 years, and then asked me to build a new collection. I think this started when I started paying for no ads -- and that took 3 months to effect. Your "help" site is pretty limited. If I do not get some response, I am going to pay up for Spotify. I need my music.

[AdamPandora]

Hi, @richardcpiper. 👋

I’m really sorry to hear about your experience. I can understand how frustrating it can be if your collection isn’t appearing as expected after building it over time.

I do want to help get to the bottom of this. I’m not seeing any prior posts or support requests tied to your account, so this is the first time we’re hearing about the issue — but I’m definitely here to work through it with you.

Could you share a bit more detail about what you’re seeing when you say your collection was “trashed”? For example, are stations missing, or is it something else?

The more information you can provide, the better I can investigate and help find a solution for you.

Looking forward to your reply.

[richardcpiper]

Adam:
Thank you **ahem**, whatever the reason.
Richard

[AdamPandora · Accepted solution]

@richardcpiper Thanks for following up.

Since it sounds like you may need additional assistance with this, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!