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Missing collection after signing into new device


How do i get my thumbprint, collections, playlist & stations back after a phone upgrade? 

Moderator Edit: Edited title for clarity

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Community Manager
Community Manager

@Nataliedanielle It looks like you may be logged into the wrong account on your new phone.

Your account with all of your favorites and playlists is likely registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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