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Missing collection after signing into new device

Satrull
Underground

How do i get my thumbprint, collections, playlist & stations back after a phone upgrade? 

Moderator Edit: Edited title for clarity

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9 Replies

AdamPandora
Moderator
Moderator

@Satrull It sounds like you are logged into the wrong account on your new phone if you are seeing a different list of stations/playlists.

I recommend signing out of Pandora, and then signing back in using the email address associated with your original Pandora account.

If you don't remember what email you used, let me know and I can help put you in touch with our support team for further assistance.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Satrull
Underground

 I have tried both of my email addresses.  

I guess I do need the support team for further assistance.

Thank you! 

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AdamPandora
Moderator
Moderator

@Satrull I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Satrull
Underground

Thank you! 

AdamPandora
Moderator
Moderator

Always happy to help, @Satrull. 😎

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Jjjerry1
Local Performer

I got a new phone last week, I lost 4 years of favorites and Playlist. I pay for premium. I need some help.

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AdamPandora
Moderator
Moderator

@Jjjerry1 It looks like you may be logged into the wrong account on your new phone.

I see the account connected to your Community profile was created for the first time on 02/28/2022.

Your account with all of your favorites and playlists is likely registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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jeepgirl426
Local Performer

I just got a new phone. I transferred all my apps over to the new phone from the old one. I logged into my account and when I tried to play my thumbs up playlist it wasn't there. None of the stations I listen to are there, it's like my account went back to what I had originally saved years ago. Has this happened to anyone else? Is there a way to recover my amazing thumbs up playlist that I spent years building? 

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AdamPandora
Moderator
Moderator

@jeepgirl426 It sounds like your upgraded account is registered under a different email address.

My Thumbs Up playlist is only accessible with a Pandora Premium subscription, and this account connected to your Community profile shows no history of being upgraded.

I recommend signing out of Pandora, and then signing back in using the email address associated with your upgraded Pandora account.

I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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