Missing playlists

[Charlymurphy97]

I got a new phone and my favorite play lists are just gone. Hellllllllp!!!!!!

[AdamPandora]

@Charlymurphy97 Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening?

What are the names of some of the playlists that are missing from your collection?

Also, are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with me on this. 🤝