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Playlists aren't saving after creating them

pochatko002
Local Performer

Why won’t my playlist save even after deleting the app and reinstalling like the help suggested. Frustrating because I spent a bit of time creating it. iPhone 11 

 

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@pochatko002 I moved your post over to the iOS space.

To begin, it looks like your account is currently set up with the free service.

The ability to create playlists is only an option with Pandora Premium. This being said, I do see you initiated a free session of Pandora Premium by watching an ad.

Could you tell me a bit more about what is happening?

  1. To clarify, were playlists still not saving while you were on your free session of Pandora Premium?
  2. Is this only happening when creating new playlists on your iPhone? Are you able to successfully create new playlists when logging into your account on a computer?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with me on this. 🤝

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