Music going silent off and on?

[teevie1017]

Why does my music keep going off and on?

[MariaPandora · Accepted solution]

Hi @teevie1017 

Can you tell me a bit more about what is happening? Is this particular issue happening on a computer, on another device, or across all platforms?

If it's happening on a computer:

• Are you listening from:
  • A Mac or Windows computer?
  • Our website, or the desktop app? If you're listening from our website, what browser are you using?
• Is there an error message?
  • If yes, what exactly does it say?
  • If not, tell me exactly what you see when you go to https://www.pandora.com

If it's happening on a device:

• What is the make and model (and carrier, if applicable)?
• What happens when you open Pandora?
• Is there an error message? If yes, what exactly does it say?

Let me know!