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Music going silent off and on?

teevie1017
Local Performer

Why does my music keep going off and on?

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1 Solution

Accepted Solutions

MariaPandora
Moderator
Moderator

Hi @teevie1017 

Can you tell me a bit more about what is happening? Is this particular issue happening on a computer, on another device, or across all platforms?

If it's happening on a computer:

  • Are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  • Is there an error message?

If it's happening on a device:

  • What is the make and model (and carrier, if applicable)?
  • What happens when you open Pandora?
  • Is there an error message? If yes, what exactly does it say?

Let me know!


Maria | Community Moderator
New to the Community? Introduce yourself here

View solution in original post

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1 Reply

MariaPandora
Moderator
Moderator

Hi @teevie1017 

Can you tell me a bit more about what is happening? Is this particular issue happening on a computer, on another device, or across all platforms?

If it's happening on a computer:

  • Are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  • Is there an error message?

If it's happening on a device:

  • What is the make and model (and carrier, if applicable)?
  • What happens when you open Pandora?
  • Is there an error message? If yes, what exactly does it say?

Let me know!


Maria | Community Moderator
New to the Community? Introduce yourself here
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