My collection disappeared a few months ago

[richvw]

My collection disappeared a few months ago. I did not do anything. Everything was gone.

I created a new account trying to figure out what might have happened but I cannot find my old account and I did not delete it.  Supposedly Pandora allows multiple accounts but I don't know where the original one is.  I had 12 years of music and preferences on there and would like to use it again.

[AdamPandora]

@richvw Sorry for the trouble you are having with your account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!