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My collections disappear everyday

Shos
Local Performer

My collections disappear everyday, I have premium subscription. Why does this keep happening and how do I fix it?

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1 Reply

AdamPandora
Moderator
Moderator

@Shos Sorry for the trouble.

Could you tell me a bit more about what is happening? Does your collection disappear when signing into your account on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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