My collections disappear everyday

[Shos]

My collections disappear everyday, I have premium subscription. Why does this keep happening and how do I fix it?

[AdamPandora]

@Shos Sorry for the trouble.

Could you tell me a bit more about what is happening? Does your collection disappear when signing into your account on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
  
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
  
2. If you are on a device, what is the make and model (and carrier, if applicable)?
   
3. Is there an error message? If so, what does it say?
   

Let me know.