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My saved songs and albums are gone

Maggiedoodle
Local Performer

My saved songs and albums are gone

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3 Replies

AdamPandora
Community Manager
Community Manager

@Maggiedoodle Nice to see you around the Community. 👋🏽

I took a look at your account on my end, and I do see there is still a number of albums and songs added to your collection:

Screen Shot 2021-02-24 at 7.02.02 AM.png

Screen Shot 2021-02-24 at 7.02.12 AM.png

To clarify, are you referring to songs and albums you've downloaded for Offline Mode?

Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

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SRSmith
Local Performer

I do not have an error.  I am old and I simply want to know how to save an album to my playlist!

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AdamPandora
Community Manager
Community Manager

@SRSmith To clarify, were you trying to add an entire album to one of your customized playlists?

If so, what is the name of the album you are trying to add, and what is the name of the playlist you want to add it to?

Let me know.

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