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Playlists do not appear with Pandora Plus

Hroyse
Local Performer

I’m a monthly plus member and my playlists are gone. I only have stations.

Moderator Edit: Edited title for clarity

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1 Solution

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AdamPandora
Moderator
Moderator

@Hroyse I'm showing your account is currently upgraded to Pandora Plus through Apple.

Playlists are only an option for Pandora Premium users.

If you'd like to regain access to your customized playlists, you will need to resubscribe to Pandora Premium.

Hope this helps clarify. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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3 Replies

AdamPandora
Moderator
Moderator

@Hroyse I'm showing your account is currently upgraded to Pandora Plus through Apple.

Playlists are only an option for Pandora Premium users.

If you'd like to regain access to your customized playlists, you will need to resubscribe to Pandora Premium.

Hope this helps clarify. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Hroyse
Local Performer
Did something change? I was not paying $13 dollars a month before to have my playlist! And why would I have ads on plus. It specifically states no ads for both.

Sent from my iPhone
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AlyssaPandora
Moderator
Moderator

Hi there, @Hroyse. 👋

Sorry for any confusion. Looks like your Premium subscription through Apple ($12.99/monthly + tax if applicable) expired on 01/18/2022. On 01/23/2022, you resubscribed through Apple to Pandora Plus ($4.99/monthly + tax if applicable).

When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

Alternatively, you can also unlock complimentary sessions of Premium by searching for a song or album and pressing Play. Then your full collection, including any playlists, will be visible again after watching a short advertisement. 

You can find out more about our subscription tiers and Premium Access in these articles:

I do see that someone from our User Support team has replied to your email message. If you don't see it yet, please be sure to check your spam / junk folder. 📬

I hope this information is helpful. Thanks for your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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