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For the past couple of days, I’ll add stations to my collection and the next day, they’re dropped.
Moderator Edit: Edited title for clarity
Pandora Update - 12/8/22:
Hi, everyone!
We believe the issue with stations disappearing from your collection after leaving the app/website is now resolved.
If you are still experiencing trouble, please make sure to reply back to this thread and let us know.
Thanks!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
@jefferson411 What are the names of some of your stations that are missing?
Let me know.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
Those stations have now been added back to your collection, @jefferson411.
Hope this helps!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
When i add several stations, then log off and back on, the stations are gone. Have premium service
I am trying to add several stations to my list, when done they show in my collection
I am adding this on my pc, Chrome, Edge, add stations on my samsung phone
close the app and reopen, stations are gone.
when i go to the webpage on my pc, the stations are gone
@Elmont9999999 Sorry to hear that. We've made a small change that should help.
Those stations should now show in your collection again.
Hope this helps!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
This is not solved. Every day, I add stations, and the next day, they disappear. There is a glitch that needs to be fixed please.
@jefferson411 I'm showing the four stations you originally mentioned are still in your collection.
What are the names of the stations that are now missing?
Let me know.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
@jefferson411 I definitely understand your frustration.
I've passed your additional feedback along to our engineering team so they can further investigate.
We appreciate your patience with this in the meantime.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
@jefferson411 Our engineering team would like for you to run through some troubleshooting steps to see if it resolves the issue for you.
Please note you will be required to run through steps for each browser/device you are experiencing the issue on.
Web Browser Troubleshooting:
Mobile Troubleshooting:
If this continues to be an issue after running through the steps linked above, please let me know the names of the new stations that disappear.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
I added a bunch of new Christmas stations to my collection, but when I get out of the app or even the desktop version of Pandora, the stations I just added are gone. And I have to add them again; they won't stay in my collection.
Help?
I am still having this issue after trouble shooting.
@ixiJMR Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
Let me know.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
@Probie I moved your post over to this existing thread: Stations disappear from collection after leaving app/website
Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
Let me know.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
I click "add to my collection", they appear in my collection, but then I close my app, or browser, and when I come back, my new stations are gone. I use both the Pandora app and the browser version on my Asus computer
I click "add to my collection", they appear in my collection, but then I close my app, or browser, and when I come back, my new stations are gone. I use both the Pandora app and the Roku app
@Probie Thanks for following up.
What browser do you use? (Ex: Google Chrome, Firefox, etc)
Let me know.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
Thanks for following up, @ixiJMR.
If you are on a computer, are you listening from:
Let me know.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)