Same Thumbs Up list shows for multiple accounts

[Kim46]

My best friend who is following me sent me this. This isn't my thumb list, this is hers. Is there something going on with Pandora? We both installed it and everything and it still comes up like that.

 

can you not fix this!!! It seems like everyone has the same thumb list!!! I'm fixing to cancel my subscription 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Kim46 I am going to send you a private message to gather additional information on your friend's Pandora account.

Please reply back directly to that message when you see it. 

Thanks for your patience in the meantime. 

[Kim46]

Ok...I just reply to the message

[AdamPandora]

@Kim46 I don't see a reply to the private message I sent - you will need to click on the envelope icon at the top of the screen to see that message:

Thanks again!

[AdamPandora]

@Kim46 I wanted to follow up on this.

I did receive your private message and have taken a look at both accounts.

This only appears to be an issue on mobile, as I took a look at both of your accounts on web, and you both have different songs showing in your Thumbs Up list.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

Let me know how it goes.