Same music, over and over, why?

[BlueNote]

I have been a subscriber for 15 years now. I have literally over 200 stations. If each station played five different songs, then that would be over 1000 different songs that could be selected at random when in shuffle play. Instead, Pandora keeps playing anything I’ve thumbs up to the point where I get so sick of the song that I have to thumbs down it, which means it won’t be played again. Despite reaching out to Pandora, TechSupport, and complaining about the algorithm, and the fact that it doesn’t play anything new anymore ever, I’ve received no tangible input suggestions, or anything, so I’m going to cancel my subscription. I’ve tried to support the service instead of moving to Apple Music or Spotify, but I’m done. If anyone’s listening over at Pandora, you might want to listen to your customers, you might want to listen when they say the service is not doing what it is supposed to do. Unfortunately, I suspect the whole thing is ran by AI with very few humans are in the loop, and it’s on auto pilot. Great job in bringing me to the point of where I now just about hate songs I used to love, and that brought me joy.

[AdamPandora]

@BlueNote I’m really sorry to hear how frustrating this has been. I can understand how disappointing it is when things start to feel repetitive instead of enjoyable, and I appreciate you taking the time to share this so candidly.

What you’re describing with songs repeating too often isn’t the experience we want for you, and I’d like to take a closer look at what’s happening on your account.

I’ve enabled a trace to help us better understand the behavior you’re seeing. To make sure we capture the right data, could you try to reproduce the issue and send me a few details if the same tracks start repeating again in the same listening session?

Specifically, it would help to know:

• The name of the station where this occurred
• The artist name(s)
• The track title(s)
• Whether you were using a Pandora Mode (e.g., Crowd Faves, Discovery, Deep Cuts)
• The approximate date and time the repeats happened

Also, could you let me know what you’re listening on?

• If on a computer:
  • Mac or Windows?
  • Pandora website or desktop app? (If website, which browser?)
• If on a device:
  • Make and model (and carrier, if applicable)

Once I have that information, I’ll dig in further and see what we can do to improve your experience. We definitely want to help you get back to discovering and enjoying music—not feeling burned out on it.

Thanks again for reaching out, and I hope we can turn this around for you.

[BlueNote]

I just typed up a long reply but then lost it when I hit send because I was not actually logged in when I hit reply from the email you all sent me, and it let me type in a response even though I was not logged in.

Why would the interface let you do that instead of first going to a login window!?!?

I am done.   This all is too much work and I have a day job - this should not be work as it takes the joy out of it.

[AdamPandora]

@BlueNote I’m really sorry that happened. I completely understand how frustrating it is to spend time writing out a detailed response only to lose it.

Based on what you described, I’m not entirely sure what may have happened in this case. If you were replying directly from the email notification, the experience is normally a bit different than replying directly on the community site while signed out, so I’d appreciate any additional details you’re able to share about the steps you took before the message was lost.

For example:

• Did you reply directly to the email notification itself by responding to the email?
• Or did you open the community thread in a browser, type out your response there, and then get prompted to sign in afterward?

I also understand your point that troubleshooting something you use for enjoyment shouldn’t start to feel like work, and I appreciate you taking the time to share this feedback with us.

If you do decide you’d still like help investigating the original issue, we’ll still need the details requested in our previous message in order to continue troubleshooting.

Thanks again for working with me on this.