Songs cut off before they are finished

[Septe]

I also find the cutoff on the end of the song really abrupt.  Many of the songs I listen to don't finish before Pandora cuts it off.

Moderator Edit: Edited title for clarity

[Septe]

I'm not talking about the silent gap, I'm talking about songs getting cut off before they've finished.

[AdamPandora · Accepted solution]

@Septe Thanks for following up and clarifying that with me.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with me on this. 🤝

[Septe]

Hmm...I thought I answered this but I don't see my answer so...

1.  I'm on Windows 10 computer using the website

2.  Not on device, see No. 1.

3.  No error message.  Song gets cut off.

4.  Again, it's a particular song(s).  I'll have to listen to the songs to see which ones get cutoff and report those.

[AdamPandora]

@Septe Thanks for following up.

If you're listening from our website, what browser are you using? (Ex: Google Chrome, Firefox, etc)

Let me know and I'll make sure to send over some troubleshooting steps for you to try out.

[Septe]

Brave browser, a Chrome clone.

[AdamPandora]

@Septe I moved your post over to the Desktop space since this issue sounds specific to your computer.

Unfortunately, we don't support the Brave browser.

Please use one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Internet Explorer.

You can find the minimum specifications to run Pandora on the web here.

Another alternative is to try out the Desktop app, if you're interested. 

Hope this helps! 

[Septe]

Again, a case of not reading what I'm saying.  Pink Floyd Brain Damage on Pandora is cutoff.  Pandora shows Brain Damage to have a running time of 3:46.  It's too short when the actual run length 5:54 or even longer depending on the version.  There are other songs that have been cutoff and I'll post them as I go along.

[AdamPandora]

@Septe To clarify, does the track show that it should have a run time of 3:46, however the music stops before it ever reaches that point?

Let me know.

[Septe]

The track shows a run time of 3:46 and runs the length, but, the actual song has a length of 5:54 or longer.  A person familiar with the song will tell you that the song got cut off.  Pink Floyd songs sometimes do cutoff quick as that's how it's played so I'm not surprised if this one got missed.

[AdamPandora]

@Septe Thanks for clarifying that with me.

I have passed this information along to the team who helps take care of our collection for further review.

Thanks for reporting this! 

[Darth_Skaro]

I have seen other complaints of this, however they have been very light on details, so I will log my own complaint. Several songs have been been cut off or shortened. Specific instances that I have noticed are:

• The song Cantina Band from the album Star Wars: A New Hope (Original Motion Picture Soundtrack)
•  The song Sgt. Peppers Lonely Hearts Club Band (Remastered) from the Beatles album of the same name
• The every song in the album Christmas Eve And Other Stories by Trans-Siberian Orchestra

I first noticed this issue a little more than a year ago, and it has persisted since then. My device is a iPhone 7 running IOS 14.2 and the app is up to date. I am part of a Pandora premium family plan. I have not tested whether this issue persists on other apps, I will update this when I do with the results. Please look into this issue.

[AdamPandora]

@Darth_Skaro I moved your post over to this existing thread: Songs cut off before they are finished

To clarify, are the runtime of these tracks shorter that what you expect to see?

Let me know.

[Darth_Skaro]

Yes, the run time is shorter than expected. On most it’s only about 30 seconds, maybe one minute at most, but on one song I’m particular The Prince of Peace from the album Christmas Eve and other stories a good portion of the song is cut out.

[AdamPandora]

@Darth_Skaro Would it be possible to send me a screenshot of what you are seeing?

Also to clarify, does the song show it will play for "X" amount of time, however it gets cut off after only playing for 30 seconds?

Let me know.

[Darth_Skaro]

Here are the song lyrics:

 

 

 

The song runs until the first pink line, at which point it jumps down too the second pink line, and runs until the blue line, at which point the lyrics are completely different. It is important to note that the entire time the playtime stays the same and acts normally, with the little track slider running from one end to another without jumping around or jumping forward. This leads me to my conclusion that Pandora is is playing different recordings of songs, which can vary slightly, or even majorly. There are other instances of similarly named things being conflated or confused by the app, such as albums by Fred Rogers, the kids television show host, being listed under Fred Rogers, the rapper, though this specific instance has recently been resolved.

 

[AdamPandora]

@Darth_Skaro Thanks for sending that over.

Yes - it is possible that the version you sent over is just a separate recording than one you are normally used to hearing.

In regards to other tracks being mislabeled or various artists having their music listed under an artist with the same name (but different genre), feel free to report any instances of those on either of these threads:

• Incorrect song title
• Music listed under the wrong artist
• Music listed under artist with similar name

Hope this helps!

[Rayniest1a]

The same thing is happening to me.  I'm paying for this?

Rayniest

[AdamPandora]

@Rayniest1a Could you tell me a bit more about what is happening?

To clarify, do all songs you hear cut off before they finish, or does it only happen with specific songs when they play?

Also, are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[smdmsw]

I'm running windows 10 from the website, playing the station "70s Rock Radio," and the song "American Pie" fades out during the chorus before the third verse which begins "Helter-skelter-in-a-summer-swelter." Nearly half the song is missing.

I don't like paying for a service where half songs are missing.