All of my collected songs from about the last year have been removed. Is there any way to fix this?
@hsmith835 I took a look at your account and do see you still have songs in your collection:
What are some songs you know for sure are missing from your collection?
Additionally, are you listening to Pandora on a computer or on a device?
Thanks for working with me on this. 🤝
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This happens to me every time I switch phones. I currently do not have access to my collection on my new phone, but it is accessible on my computer.
@Dmarie0616 This likely means you are signed into a different account on your phone than on your computer.
I recommend signing out of Pandora on your new phone, and then signing back in using the same email address you used to log in on your computer.
To find the full email address for the active account on your computer, click on the icon (initial or picture) located in the top right corner of the page.
Select Settings then Account to see the email address of the address currently logged in.
If you run into any issues, you can contact our support team directly for assistance here.
Thanks for being a part of the Community!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)