Its starting to get really old opening my pandora to the thumbprint radio and the exact same song plays every time It opens even if I have disliked it on multiple occasions.
Moderator Edit: Edited title for clarity
@Aryiaicewolfe Nice to see you around the Community. 👋🏽
Could you tell me a bit more about what is happening?
What is the name of the track/artist that always plays first when opening Thumbprint Radio? Does the track already have the Thumbs Down icon highlighted when it plays?
Also, are you listening to Pandora on a computer or on a device?
Thanks for working with me on this. 🤝
The song is 'figured you out' by nickleback when I open my pandora it immediately starts with my thumbprint radio on that song. I try to thumbs-down the song but it doesn't show that on the song itself it just skips the song.
I am using a Samsung note 20 with xfininty coverage.
There is no error message.
@Aryiaicewolfe Our support team was unable to reproduce this issue when testing out your Thumbprint radio on web.
This is the first song that played:
I recommend running through these troubleshooting steps to see if it resolves the issue for you on your Android device: Troubleshooting for Android Devices
If that same track by Nickelback plays first when starting Thumbprint Radio after running through those steps, please grab a screenshot and send that over to me in a reply to this message.
Thanks for continuing to work with me on this.