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Thumbs Up not being recorded and Playlist not being generated

MusicFanInSC
Opening Act

My 2000s Pop Station stopped recording my Thumbs Up after just 4 songs. Also, the station did not generate a Thumbs Up Playlist. @AdamPandora  If someone could create a ticket for me to get this issue resolved. I have stopped listening to this station for the moment until the matter is resolved.

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1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

Thanks for following up, @UncleBud.

I went ahead and enabled a trace on that account.

Please continue to thumb up tracks on that station that you enjoy, and if the playlist still doesn't create itself this week, please let me know. 

I appreciate you working with me on this. 🤝

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7 Replies

AdamPandora
Community Manager
Community Manager

@MusicFanInSC Can you please send me a screenshot of what you are seeing?

I took a look at your account and am showing you have 87 Thumbs Up ratings on your 2000s Pop Radio station. Additionally, I see I do see that your 2000s Pop Radio Thumbs Up playlist was created:

Screen Shot 2021-12-02 at 10.00.12 AM.png

 

Screen Shot 2021-12-02 at 10.03.53 AM.png

Thanks for working with me on this. 🤝

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UncleBud
Chart Topper

I was wrong when I first posted. It's my 2010s Pop Station. @AdamPandora  The thumbs up did register when I went back to the station but still no playlist.

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AdamPandora
Community Manager
Community Manager

Thanks for following up, @UncleBud.

To clarify, are you also @MusicFanInSC?

If so, is that playlist missing on your @MusicFanInSC account? Or the one associated with your @UncleBud account?

Let me know.

UncleBud
Chart Topper

@AdamPandora I am. The Music fan acct is my 2nd acct on Pandora.

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AdamPandora
Community Manager
Community Manager

Thanks for following up, @UncleBud.

I went ahead and enabled a trace on that account.

Please continue to thumb up tracks on that station that you enjoy, and if the playlist still doesn't create itself this week, please let me know. 

I appreciate you working with me on this. 🤝

MusicFanInSC
Opening Act

@AdamPandora It's working properly now and the playlist was generated in the 1st thumbs up I gave. Thanks for your help.

AdamPandora
Community Manager
Community Manager

Happy to hear it, @MusicFanInSC.

Enjoy the music! 🎶

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