Thumbs count doesn't match number after tapping to view thumb list

[GrayJediRod]

Hey, sorry to jump in this tread so suddenly, but I’ve noticed a good amount of thumbs up tracks I had are missing.. was wondering if someone could help me with that or if I have to restore the app 🙃😵‍💫

Moderator Edit: Edited title for clarity

[AdamPandora]

@GrayJediRod It sounds like you are running into a separate issue.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[GrayJediRod]

 this was one, currently iPhone 8, use to be an android Edge (mainly used it on that app, and an iPod touch as well but strictly on the iPhone now).  I tried using this list to find an old song I heard but that’s when I noticed some songs weren’t saved from a select few stations 😞

[AdamPandora]

@GrayJediRod To clarify, how did you navigate to this screen?

Did you tap on Profile, and then Thumbs?

Additionally please let me know:

• the names of one of your stations with missing thumb ratings
• the names of some tracks you know that are thumbed up, but are missing from the list

Thanks again for working with me on this.

[GrayJediRod]

Yes, exactly. Profile then Thumbs; and saw this was one of my thumbs up. As for the station, The Postal Service was the station the song was on (that I’m looking for). Says I have 1033 thumbs but when I click the thumbs it shows 821, figured the license for some songs were up or something 😵‍💫😵‍💫

[AdamPandora]

Thanks for following up, @GrayJediRod.

Can you please send me screenshots of:

• your Profile where it shows you have 1033 thumbs
• the screen that appears when you tap on Thumbs showing you only have 821 thumbs

Appreciate the help with this.

[GrayJediRod]

 

 also, thank you so much for helping! With this!!!

[AdamPandora]

@GrayJediRod Thanks for writing back with that. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.

I know this has been a frustrating issue, and I can assure you we are working on a resolution.

We really appreciate your patience in the meantime!

[GrayJediRod]

Okay, thank you for helping me with all this mess 😅