Thumbs count is inaccurate in Profile

[belbayona]

Hello

I have been using Pandora for a decade or so, and had at least 1000 Thumbs Up tracks saved in my profile, but now there are only 300 recent tracks saved. Is there anyway to recover the history of Thumbs Up? I've never had a problem before, though I did recently try Pandora's 30-day free trial, maybe when it expired all the tracks that were saved before the trial started disappeared?

Any help would be great,

thanks

Moderator Edit: Edited title for clarity

[AlliKhatt0582]

i recently had over a thousand likes disappear right after upgrading to premium too. I only have 833 and I used to have 2000+

[AdamPandora]

@belbayona Can you please send me a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[danielcoats01]

Hi, I've been a longtime user since 2010ish and had accumulated quite a large list of 600+ thumbs up songs which I love to go back through from time to time.

I noticed today I lost the majority of them. It is now only 43 songs.

Is this some bug? Can I recover them?

[AdamPandora]

@danielcoats01 Can you please send me a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Joma]

Can a moderator please restore my thumbs up?

I had like 450 ratings and now it only shows me 15.

Please help if you can!

Thanks ❤️

[AdamPandora]

@Joma Can you please send me a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Joma]

Thanks Adam.  This is my phone screenshot.  Same number shows on desktop Mac.

[AdamPandora]

@Joma Thanks for sending that over.

I've added your feedback to the ticket we have open with the engineers who are looking into this.

We appreciate your patience in the meantime!

[danielcoats01]

Should be over 600

This should be over 600+ ^ 

no pagination at bottom either

No pagination here either ^ 

The songs shown seem to be from the last year to two years only

[AdamPandora]

@danielcoats01 Thanks for sending that over.

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

[AdamPandora]

@AlliKhatt0582 Can you please send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

[sakuhagen]

Why can I only see a small portion of the songs I've "Thumbed Up" over the years? I used to be able to see all (hundreds) now I see 25??? Help???

[AdamPandora]

@sakuhagen Can you please do me a favor and send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

[Jonnylee]

why isn't it posting the correct amount of thumbs up on my profile?

[AdamPandora]

@Jonnylee Can you please send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

[lilibethnavarro]

Have a question why does my songs of thumbs up say  say I have 910 but when I click on it it says 3010 ? And when I go on the thumbprint radio just says see all thumb down songs ???

[AdamPandora]

@lilibethnavarro Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

[Ronweezly]

Hello Pandora Team.

I am reporting an error on my account. I have had my Pandora account since 2007, over the course of which I've thumbed up 526 tracks. However, I logged in to my account today on Desktop to find that the total number has been reduced to 0. 

Whatever update was made since my last login has essentially reset my account and might have deleted all the songs i've thumbed up. I know this is not an error from my end because I verified on older iOS devices that is still linked to my account that my previous tracks are present. 

I have even upgraded my account to premium in hopes of being able to salvage the tracks I thumbed up but nothing. It creates a new playlist but none of my previous tracks are on there.

As a loyal pandora user, I sincerely request that you resolve this for me and return the missing tracks.

Thank you in advance.

DesktopiPhoneiPad

[AdamPandora]

@Ronweezly I moved your post over to this existing thread: Thumbs count is inaccurate in Profile

Your feedback has now been added to the ticket we have open with our engineering team.

Thanks for your patience in the meantime!