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Thumbs up songs won’t play

Saganrose
Local Performer

I’m trying to play my thumbs up songs and they show up but won’t play. When I push the play button, the screen clicks but nothing happens. Please help!

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9 Replies

AdamPandora
Moderator
Moderator

@Saganrose Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you please do me a favor and send me a screenshot of the screen you are attempting to play your thumbed up tracks from as well?

Thanks for working with me on this. 🤝

Adam | Community Moderator

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Misskelz
Local Performer

The same thing is happening to me. I’m on an iPhone. The playlist used to work but when I tap on a song or the play button the songs won’t play. And the shuffle button is greyed out. Help please 

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AdamPandora
Moderator
Moderator

@Misskelz Can you please provide me with a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Misskelz
Local Performer

D0710812-56EE-4A53-B406-27A3DC3BA341.png

 this is what it’s showing 

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AdamPandora
Moderator
Moderator

Thanks for following up, @Misskelz.

You should be prompted to watch an ad to initiate a free session of Pandora Premium after tapping on the play button.

To clarify, does an ad still play after tapping on the play button, or does nothing happen at all?

Additionally, are able to search and play any song on demand at all?

For example, what happens if you tap on that first track in your My Thumbs Up playlist (by Bryce Vine), and then try and tap on the play button?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Misskelz
Local Performer

My thumbs up playlist won’t play. The shuffle button is grey and when I hit play, my phone vibrates. I can play artist stations but when I look up a specific song I can’t play it also. Please help. 

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AdamPandora
Moderator
Moderator

@Misskelz I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps listed here: Troubleshooting for iOS Devices

Let me know if this helps.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Joel9687
Local Performer

No ad pops up just a click

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AdamPandora
Moderator
Moderator

@Joel9687 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos