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I have this glitch on my playlists where it puts different songs and it won't let me get rid of it anyone have the same problem?
Moderator Edit: Edited title for clarity
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@Alphagirl Could you tell me a bit more about what is happening?
Please let me know:
- the name of one of your playlists this happens with
- the name of some of the tracks you are unable to remove from the playlist
Also, are you listening to Pandora on a computer or on a device?
- If you are on a computer, are you listening from:
- A Mac or Windows computer?
- Our website, or the desktop app? If you're listening from our website, what browser are you using?
- If you are on a device, what is the make and model (and carrier, if applicable)?
- Is there an error message? If so, what does it say?
- Can you provide me with a screenshot of what you're seeing?
Thanks for working with me on this. ๐ค
Adam | Community Moderator
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The playlist that it's happening to is called random songs don't judge me I couldn't think of a name
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Thanks for following up, @Alphagirl.
Can you please also send me a screenshot of what happens when you attempt to remove tracks from that playlist?
Thanks again for the help with this.
Adam | Community Moderator
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No I'm sending you a screenshot how do I know you won't hack
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@Alphagirl If you would feel more comfortable receiving support via email vs. over the Community, let me know and I can help escalate this directly to our support team.
You can also reach out to them directly on your end but submitting a new message here.
Adam | Community Moderator
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Same thing happens to me. It's like the artist paid to override our settings. It's in my automatic "favorites" playlist, but I didn't favorite it and I don't like it. There is no way to remove from the playlist or "thumbs down" or anything.
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@RCJ-pnw Could you tell me a bit more about what is happening?
Please let me know:
- the name of your playlist this happens with (I don't see any playlist named "favorites" in your collection)
- the name of some of the tracks you are unable to remove from the playlist
Also, are you listening to Pandora on a computer or on a device?
- If you are on a computer, are you listening from:
- A Mac or Windows computer?
- Our website, or the desktop app? If you're listening from our website, what browser are you using?
- If you are on a device, what is the make and model (and carrier, if applicable)?
- Is there an error message? If so, what does it say?
- Can you provide me with a screenshot of what you're seeing?
Thanks for working with me on this. ๐ค
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.15.25)