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Alexa Devices - Playback skips to next track before completing current one

ScottAB
Local Performer

This happens to me on my Echo Dot, almost every song stops in the middle and then goes to the next song. Very frustrating.  It's about 12 inches away from the router, and I've rebooted everything multiple times.  Grrr.

Moderator Edit: Edited title for clarity

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13 Replies

AdamPandora
Moderator
Moderator

@ScottAB I moved your post over to the Other Devices space since this issue sounds specific to your Echo Dot.

Please try running through the following troubleshooting steps:

  1. Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary.
  2. Restart your Alexa device by unplugging the power source and plugging it back in.
  3. Try unlinking and relinking your Pandora account via the Alexa app.

Let me know if this helps.

Adam | Community Moderator

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the_sexy_esthi
Local Performer

I'm having the same issue on my Amazon Echo Show. Just about every song will cut off and move on to the next song or ad before it reaches the halfway point. Sometimes after.

I tried disabling the Pandora skill, unlinking the acct and then adding each back via the Alexa App. Unfortunately, that didn't help. Can someone please advise?

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @the_sexy_esthi! Thanks for posting your experience to community.

Sounds like you've already tried some troubleshooting prior to reaching out. I've gone ahead and reported this to our engineering team and passed your info along for further investigation. 

Thanks for your patience while we look into this.

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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texadian
Local Performer

I have a 2nd generation Echo, and just recently it started cutting off at the end of every song. Up until recently, it was working great.

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texadian
Local Performer

Sorry, I also have an Echo Show 5, and thats where the issue is I'm having with. 

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TannerPandora
Moderator
Moderator

Hi @texadian! Thanks for posting your experience!

I moved your message over to an existing ticket that sounds very similar: Alexa Devices - Songs Cut Off Before Song Ends

Our engineering team is investigating and I've included your info to our ticket for this. Thanks for your patience while we look into it. 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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absolutelyang
Local Performer

Just commiserating here. I have restarted, updated apps, unlinking, relinking, spent countless hours on tech support, got a new Echo Dot and nearly every solution ever suggested to me. I still have this issue and it's frustrating. Your issue is not as unique as it has been suggested. 

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tinatalker
Local Performer

I started having this problem this week. I have tried all fixes suggested and nothing has worked. 

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shaynajackson2
Local Performer

Hello! I had an echo dot, and upgraded to a Echo Show and BOTH have had this issue. It will skip before the song is over and i’ve tried troubleshooting as well. 

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Rudy_barron
Local Performer

I recently switched from google devices to amazon (echo7) for my music at home. Right away on both echo7 that i have i noticed pandora does not play full songs. No error codes, or anything noted on the screen , it just cus off the song. Usually cuts off about 1/2 to 3/4 of the way theough. No connection issues. Other apps work fine on echo7. It happens with all songs. It is really annoying. Please help.

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dpowell7299
Underground

OK, this is a Me too post.  I have three, 2 Dots and one of the original Alexas and this ONLY happens playing Pandora on Alexa.  It is seriously annoying.  To the point I'm close to just using Amazon's music and cancelling my Pandora.

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tinatalker
Local Performer
I discovered my problem was my router. It suddenly died and after it was replaced, my problem went away.

Sent from my iPhone
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dpowell7299
Underground

Sadly not true for me.  I have switched routers. Pretty much done everything. Also it NEVER happens on Amazon's service but always on Pandora and other 3rd party ones so actually I suspect Amazon doing it to push us to their music streaming service.

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