Alexa: “I’m having trouble getting that“ error message

[GodfreyCoxe]

Alexa says, “I’m having trouble getting that when I request Pandora. I have seven Alexa echo devices from multiple generations, none of them are working with Pandora. The problem began on July 25, 2025. I’ve tried all of the trouble shooting tips and fixes. I’ve reset every device. I’ve reset my network. I’ve disabled the skill and enabled the skill. I have unlinked and relinked my account. Nothing is working. Please help. Very frustrating. This seems to be unique to Pandora. My Spotify account and Amazon music account have no issues whatsoever.

[TannerPandora]

Hi @GodfreyCoxe 

Thanks for posting on community! I'm sorry to hear you're experiencing trouble with Pandora on your Alexa devices. 

Since it sounds like you've already tried some troubleshooting. I've enabled a trace on your Pandora account to help me look a little closer. 

Could you please replicate your experience once more and then provide the following details?

• Date and time (including your time zone) when the error message occurred
• Name of the station you requested
• The exact voice command you used

Thanks for your help with these extra details. 

[Carman8026]

Same issue. Chicago, Illinois here. Hasn’t worked all week. Asked it to play 90s pop on Pandora. 

[TannerPandora]

Hi @Carman8026 

Welcome to community!

Sorry to hear this is happening. Are you experiencing this with specific stations or just with 90's Pop. Are you getting the same type of response where Alexa can't find the content? 

Could you let me know what Alexa exactly says?