Amazon Alexa: Not recognizing current song

[catlady903]

Hi

When playing my Pandora on Amazons Alexa device, I used to be able to ask Alexa..."what song is this", or "who the artist?" and it would tell me. Now it tells me a song title from several songs ago, or it says....hmmm I dont hear anything playing. 
I restarted Alexa and Pandora multiple times. I unenabled Pandora on the Alexa app and reenabled it. I've uninstalled both apps and reconnected them again. Still having this issue. 
Any ideas?

[TannerPandora]

Hi @catlady903 

Welcome to community!

Sorry for any trouble with Alexa. Sounds like you've tried all the troubleshooting I would have recommended. Since you're still having trouble I'm happy to report this to our engineering team for further review and investigation. 

Could you tell me a few more details about your experience, do you find that this happens with a specific station, multiple stations, or while playing in Shuffle?

Thanks for the help!

[catlady903]

This happens when I shuffle stations.
Thanks for the help

[TannerPandora]

Thanks for the follow up, @catlady903.

Interesting that it happens with Shuffle. Out of curiosity, do you have the same experience when playing just one station and asking for the song name?

In the meantime, since you've mentioned already trying a few standard steps, and I don't believe any other steps I can offer would be helpful, I've reported your experience to our engineering team for further review. If you notice any changes, feel free to post here. 

Thanks for your patience in the meantime!

[catlady903]

My friend is having this exact same issue. Clearly it’s a Pandora or maybe Alexa issue. Amazon says it’s not on their end. Who knows!!

Sent from my iPhone