Apple TV: Pandora freezes

[Brent2]

At least once a day Pandora stops on my Apple TV. There is no message, no prompt for "Still Listening?", nothing. It is also mostly unresponsive to the remote, the play button appears and disappears, but nothing happens. Thumbs appear to highlight.

The only solution is to kill the app and restart it in the Apple TV.

I see from other posts that this has been addressed before and the issue closed, but apparently its back.  My Apple TV is set to update apps automatically when there are updates.

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @Brent2! Thanks for posting to community. 

I see that you emailed our User Support team for help. To avoid any duplicate troubleshooting steps, please respond directly to their email if you need further help. 

If your issue was resolved, feel free to post any helpful steps here. 

Hope to see you around community more! 

[Brent2]

Support sent a thing to try where they disassociated the device so that I had to relogin. However it froze again yesterday. 

[TannerPandora]

Hey @Brent2!  Sorry for any repetitious questions but can you let me know the following:

• Which model Apple TV do you have?
• Are you connected via WiFi or Ethernet?
• Which version of Pandora is on your Apple TV (If you need help finding this, let me know). 

When it freezes:

• Does the UI freeze but playback continues?
• Does the UI freeze and playback stops?
• Are you able to exit out of the app?

Thanks!

[ajvansteenberge]

I wish mine were only once per day; mine is once every few minutes.  **ahem**?

[TannerPandora]

Hi @ajvansteenberge 

Welcome to community!

Sorry to hear your Apple TV is freezing. Could you tell me more about your Apple TV:

• Which model do you have?
• What Pandora version is on your Apple TV?
• Does the picture freeze but the music continues to play or does the music stop as well?

Thanks for the additional help!