Blackberry Playbook Unable to Log In

[Bumbry88]

Hello,  I am unable to log in with Blackberry Playbook v1.3.  A similar issue occurred last June and it was resolved.  Please advise.  As before it just hangs at the loading screen,  Thanks!

[TannerPandora]

Hi @Bumbry88 

Thanks for posting!

I've let our engineering team know you're having trouble logging in. Thanks for your patience in the meantime!

[TannerPandora · Accepted solution]

Hi @Bumbry88 

Thanks for your patience. 

I've received word that this may now be resolved. Could you please try again and let me know if you're still having trouble. 

Thanks!

[Bumbry88]

It now works thank you!!

[TannerPandora]

Glad to hear it, @Bumbry88. Let us know if anything changes. 🙌

[Bumbry88]

Unable to log in again.  Thanks for the assistance!!

[TannerPandora]

Hi @Bumbry88 

Are you still having trouble with your Blackberry Playbook, or were you able to log back in eventually?

Thanks!

[Bumbry88]

I am still unable to access as it just hangs on loading screen.  Thanks!

[TannerPandora]

Thanks, @Bumbry88! I've let our engineering teams know you're still having trouble. 

Thanks for your patience in the meantime!

[Bumbry88]

Still hangs at loading screen.  Are you no longer supporting the Blackberry Playbook?  Thanks!!

[TannerPandora]

Hi @Bumbry88 

Thanks for checking in. 

I checked in with our engineering team and found that we recently updated our SSL certificates across a range of devices to help ensure the ongoing security of the Pandora app.

Unfortunately, this update has affected older devices like the Blackberry Playbook, which may no longer be supported. If a firmware update is available for your device, that may help—but in many cases, these older devices are no longer receiving updates that would allow continued compatibility with our latest security standards.

I’m sorry for the inconvenience.