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Dish TV - No sound

derby1
Local Performer

I'm having the same problem on my Visio tv with Dish tv. Yesterday it worked...todayy, no sound.

Moderator Edit: Changing title for clarity

 

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi @derby1! Thanks for posting to community. 

I've enabled a trace on your account to help investigate and I'd like to start with some troubleshooting. 

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try power cycling your modem and router and restarting the device. Turn of your DishTV box, unplug your modem/router for five minutes, then plug them back in and try again.
  • Lastly, try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Let me know how it goes. 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport

View solution in original post

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5 Replies

TannerPandora
Moderator
Moderator

Hi @derby1! Thanks for posting to community. 

I've enabled a trace on your account to help investigate and I'd like to start with some troubleshooting. 

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try power cycling your modem and router and restarting the device. Turn of your DishTV box, unplug your modem/router for five minutes, then plug them back in and try again.
  • Lastly, try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Let me know how it goes. 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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derby1
Local Performer

It's taken care of.  Thank you so much!

TannerPandora
Moderator
Moderator

Glad to hear it, @derby1! Thanks for following up. Have a wonderful Sunday!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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DonAnd
Local Performer

I only can listen to one song on my Samsung TV through the Dish App.  What can I do?

 

 

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TannerPandora
Moderator
Moderator

Hi @DonAnd! Thanks for posting to community. 

I merged your message with an existing thread on community. Please check out the accepted solution above to see if it helps. These steps did help another listener that was experiencing the same problem. 

Hope it helps. 

 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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