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Firestick TV: Longer tracks skip before the end

LukasLongview
Local Performer

Longer tracks get skipped before they end on the Firestick TV app. Anybody else experience this bug?

Premium user here. I have had this issue for several months where longer songs (6+ minutes) will abruptly cut to the next track before the song ends. Only dealt with this on the Firestick TV app from what I've noticed. Signing out/Reinstalling the app did nothing to fix it. Thinking it may just be time to switch to Spotify.

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @LukasLongview 

Welcome to community! Sorry to hear this is happening with your Firestick TV.

Since you've already tried some troubleshooting I'm happy to report this to our engineering teams. Could you give me an example of one or two tracks that you've had this happen with recently. I'd like to include the songs with my report to call out your specific experience.

Thanks for your help with this additional info.


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LukasLongview
Local Performer

Just had it happen twice in the last few hours. These were the songs 

"Take the Veil Cerpin Taxt" by The Mars Volta 

"Dogs" by Colonel Claypool's Fearless Flying Frog Brigade.

TannerPandora
Moderator
Moderator

This is great, thanks @LukasLongview. I've let the appropriate teams know about your experience and include your examples for further review. Thanks again!


Tanner | Community Moderator

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>> The Listener Lounge: February
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