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Google Home: Original songs don't play when requesting it with Voice Command

Combes
Local Performer

Any time me or my family search a song on or google home were are met by some strange alternative version of the song we're looking for. For instance, one of the kids would like to listen to Let it go. Guess what. The song that will play is some strange remix which has the same exact name and artist so as to preempt the original song. There is literally no way to get Let it go to play via voice command. And the number of popular songs in which the actual original version is hidden is massive. More and more songs are impossible to voice search because of this naming phenomenon. Not to mention, why are this alternatives boosted over the original?  It makes no sense. I contacted support who was no help. 

At this point we're canceling our subscription and moving to spotify. We did a trial and didn't run in to nearly as many problems. We compared multiple songs and artists and where Pandora would play a remix, or version in a different language, Spotify would play the mainstream song. 

I've been subscribed to Pandora for.. honestly I have no idea. For maybe as long as its been possible to subscribe. But its over now. All 4 humans that work at Pandora are never going to be able to combat this problem and Spotify seemly does not have it as bad.

Moderator's edit: title changed for clarification.

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TannerPandora
Moderator
Moderator

Hi @Combes 

Thank you for taking the time to share your experience with us, and I’m really sorry for the frustration this has caused. I can understand how disappointing it must be when the music you’re asking for doesn’t play the way you expect, especially after being a longtime listener.

While I don’t have any specific steps to offer that would help in this situation, I’ve made sure to share your feedback with our internal teams so they can review your experience and take it into consideration for future improvements.

We truly appreciate you visiting the community and taking the time to let us know what’s been happening. 

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