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Google Home - Requesting playlists plays station

timwscott99
Local Performer

I'm unable to get Google Assistant to play any playlist on Pandora. I've tried renaming playlists and changing the word order, but have yet to be successful. I tried names like "Fox Kangaroo" and it plays a Kangaroo song. I've tried "Nora's Mix Tape 1" and it plays a random mix tape station. Is there a secret to naming a playlist so it doesn't get confused with an existing song or artist? I have a premium account and it's frustrating to go through the trouble of creating playlists and not being able to play them. Any suggestions?

Moderator Edit: Changing title for clarity

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4 Replies

TannerPandora
Moderator
Moderator

Hi @timwscott99! Thanks for posting your experience. 

I've created a new thread with your post since your experience is a little different than the previous thread. 

Google is interested in what's happening when your Google Home device doesn't understand your request, or starts the wrong station/playlist.

As a result, they've asked us to refer listeners back to them when this happens.

Could you request that content from your Google Home again? Then, if your device still fails to launch Pandora correctly, file feedback with Google by saying "OK Google, file feedback."

This will send a diagnostic report to Google which will allow them to investigate what's going on.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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timwscott99
Local Performer

Thanks. I've sent feedback to Google a few times over the past few days, and I've filed a help request through their Google Assistant Help Forum. I tested the same issue with a free trial of Spotify and there were no issues playing their playlists using Google Assistant, which is why I think the problem may be on the Pandora side of the equation.

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TannerPandora
Moderator
Moderator

Thanks for following up, @timwscott99 and for sending over that feedback to Google.

I've passed along your info and experience to our engineering team for further investigation. 

Thanks for letting us know.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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ChristyS84
Local Performer

Hi,

I am having the exact same issue. Please please resolve this as it's supposed to be a benefit of having the premium membership which I pay for.

Please Fix!

Thanks, 

Christy

Moderator Edit: Format

 

 

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