Google Home not working

[BUL]

Same!  Pandora is not working on my Google devices, please fix!!  Thanks!

[TannerPandora]

Hi @BUL 

Welcome to the Community! Thanks for letting us know you're having trouble listening to Pandora on your Google devices!

Could you tell me a little more about your experience? Are you receiving an error message when requesting content through your Google Home device?

If so, are you hearing “Sorry, that cannot be played on Pandora right now,” or are you receiving a different error? If it's different, please let us know exactly what you're hearing.

In the meantime, I'd like to ask you to try the following troubleshooting steps. You may have already tried some of these, but going through them again would be a great help as we continue to investigate.

1. Restart your Google device by unplugging it from power for about 30 seconds, then plugging it back in.

2. Restart your modem and router to refresh your network connection.

3. Unlink and relink Pandora through the Google Home app.

4. Check for updates to make sure your Google Home app and Google devices are up to date.

Thank for your help!

[cmac610]

Good morning! Looks like the OP never responded, but I've been having the same problem for a while now. Getting the “Sorry, that cannot be played on Pandora right now,” when I ask my Google Portal and any of my Google wifi devices to play music from Pandora.

I've tried all the remedies above, yet am still getting the errors.

[TannerPandora]

Hi @cmac610 

Welcome to the Pandora Community!

Thanks for posting, and I'm sorry to hear you're having trouble playing Pandora on your Google devices. I also appreciate you letting us know that you've already tried the troubleshooting steps shared in this thread.

Since the issue is continuing, I've gone ahead and passed your information along to our engineering team for further investigation.

In the meantime, could you let me know if you're still using the traditional Google Assistant or if you've switched over to the newer Google Gemini experience?

Thanks again for bringing this to our attention and for your patience!

[cmac610]

Thanks for the response Tanner. I believe that I’ve changed over to the Gemini experience. 

[TannerPandora]

Thanks for the follow up, @cmac610. That's incredible helpful. I've updated my notes that I passed along. Thanks for your patience in the meantime.