Grace Digital: Access Denied message with activation code

[Music-gye]

I have the same problem.  Grace Digital support helped me troubleshoot with no success.  Pandora support has asked for info on my Mondo Elite, photos of radio screen and screen shots of computer activation screen.  I sent all that nearly two weeks ago and it seems they have forgotten all about me.  I sent two emails to ask about status and got responses giving me a new case number, but still no help.  I guess I'll have to complain to management when I locate the appropriate person.

[TannerPandora]

Hi @Music-gye 

I'm sorry for any frustration you've experienced while trying to get Pandora working on your Grace Digital Mondo Elite.

I was able to confirm that the details you provided have been passed along to our engineering team for further investigation. At this time, we don’t have any new updates or additional troubleshooting steps to share.

I understand that may not be the update you were hoping for, but your report is still being tracked and has not been overlooked. We appreciate your patience and the time you’ve already spent helping us investigate this issue.