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Hisense TV - Pandora won't load

Pro001
Local Performer

On many occasions when I try to load pandora on my TV, the screen just goes grey and eventually just boots back to the TV home page. Internet is fine, other apps work, just not pandora. Never had this issue when I used a firestick

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @Pro001! Thanks for posting your experience. 

I've enabled a trace on your account to help me investigate. I'd like to start off with some troubleshooting steps. 

First make sure your TV has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

Thanks for trying these steps out. 

Tanner | Community Moderator

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