LG: Playback stops between songs and ads

[Siscotty]

A while back we started getting long pauses between songs, now it stops on commercials. I'm talking for over a minute. How can I fix this?

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @Siscotty 

Welcome to the community!
Sorry to hear you're having trouble with Pandora on your LG device.

Just to clarify, do you have to press play again to resume music, or does it resume automatically? Also, is your LG connected via Wi-Fi or Ethernet?

In the meantime, if you haven’t already (and the option is available), please try uninstalling and reinstalling the Pandora app on your LG. I’ve enabled a trace on your account to help review what may be happening, and fresh connection often helps.

Thanks for the help!

[Siscotty]

Thank you for responding. Yes, I have done the obvious...uninstalled and
reinstalled the app on my tv. It only does this on my tv, because I can use
pandora on my tablet and cast it to my tv with no issues. My tablet is
connected via wifi, and my tv via ethernet.

The commercials/music does play eventually, after over a minute. Sometimes
longer.

Looking forward to hearing from you. Thank you again!
Sharron Scott

[TannerPandora]

Hi @Siscotty!

Sorry for the delay. It's been one of those weeks. I hope your week as been going well! 

I’ve had a chance to thoroughly review the trace log associated with your Pandora account. Unfortunately, it didn’t reveal anything that clearly explains why playback is stopping on your LG TV with the ads.

Since you've already tried some initial troubleshooting and I wasn't able to pinpoint the issue from our end, I’ve shared your device details with our engineering team for further investigation.

I completely understand how frustrating this can be and appreciate your patience in the meantime!