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LG TV: Playback Stops

Local Performer

I'm experiencing the same with Pandora Plus. For more than a year, I've been able to listen to it through my LG Snart TV. Suddenly now, it only plays one song and stops. I have rebooted and deleted/re-installed the app but the problem persists. It works fine on all my other devices. This is a new issue on the TV. How do I resolve?

Moderator Edit: Edited title for clarity

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Community Manager
Community Manager

@Wordgirl I've enabled a trace on your account to help us better understand what's happening.

*For this trace to be useful, we'll need you to run through our troubleshooting steps once more.*

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

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