Marantz + HEOS App: Error "There was a problem in Pandora. Please try again later."

[MusicCat1405]

Hi Pandora Team, I'm having similar issues with Pandora occasionally dropping while streaming on our Marantz unit using the HEOA app.  I've factory reset the receiver and have tried to log out of Pandora on the HEOS app, but it does not give me that option.  Can you remove me from the HEOS app so I can log back in? Otherwise I get the "There was a problem in Pandora. Please try again later." message

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @MusicCat1405 

Sorry you’ve been having trouble with Pandora dropping on your Marantz receiver, and thanks for letting us know what you’ve already tried.

I've removed the connection on our end. I would also recommend a power cycle, by unplugging your Marantz for at least 5 minutes, reconnecting and trying once more. 

Could you let me know the model of your Marantz receiver and whether Pandora has worked normally through HEOS in the past? Also, are you able to stream Pandora normally on other devices using the same account?

Thanks for your help.